Affirm is one of Canada’s leading installment payment providers. When you use Affirm to pay at Thane’s checkout, you can split your purchase into easy, automatic monthly payments.

To use Affirm as your preferred payment choice at checkout:

1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for your order.

2. Get set up: Use your mobile phone number to set up your Affirm plan within 60 seconds.

3. Confirm your payment plan with Affirm. Thane will process and ship your order as usual.

4. Make 12 or 24 monthly payments to Affirm while you enjoy your purchase.

If your basket is eligible for monthly payments with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will set up your repayment method with Affirm and accept the terms of your payment plan.

Yes. You’ll need:

• Canadian permanent resident or citizen - 18 years of age (AB, MB, ON, PEI, QC, SK)/ 19 Years of age (BC, NB, NF, NT, NS, NU, YK)
• To be a resident of Canada
• Depending on the plan you select, options include a Canadian bank account, or a Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
• An SMS-capable Canadian phone number
• To meet the minimum cart size required to use Affirm as a payment option at checkout

At checkout, you will set up convenient, pre-authorized monthly payments that will be debited/charged to your Canadian bank account, or a Visa/Mastercard credit/debit card.

Affirm currently accepts pre-authorized debits from your Canadian bank account, or a Visa/Mastercard credit/debit card. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.

Visa credit cards are unavailable for interest-bearing monthly payment plans. For interest-bearing payment plans, you may use a bank account, or a debit card with the Visa or Mastercard logo.

You can use Affirm on totalflex.ca. The limit can be used across the merchant network, and will be updated based on your repayment history and merchant type.

For more information on related fees, please see these helpful FAQ articles on the Affirm help site.

To learn more about Affirm and credit checks, please read this helpful FAQ article on the Affirm help site.

For more information on late or NSF fees, please see this FAQ article on the Affirm help site.

For help with payment information, or if you haven't received your Affirm email confirmation, please contact the Affirm team via their website.

Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please send us a message here.

If your retailer offers Affirm, but you don't see it as a payment option, please see this helpful FAQ article on the Affirm help site.

Please use an alternate payment method to complete your purchase.

Please refer to the payment plan agreement for all of your payment schedule information.

Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution, and may take 5-10 business days to be reflected on your credit card statement.

Your login details to access your Affirm account are in the confirmation email sent to you when you first completed your transaction. Can't find the details? Please contact the Affirm team.

No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund, this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form.

Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.

Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.

Purchases made using Affirm are subject to Thane’s standard return policy. Any returns will be processed by Thane, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If Thane has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Thane’s return policy here: https://totalflex.ca/Returns.

Affirm will take convenient pre-authorized payments from your selected payment method.

Affirm payment plans are available for the full order amount.

For more information on interest or fees, please see this helpful article on the Affirm help site.

You can find them here.

For further information, please refer to Affirm’s FAQ page..